ANALYSIS OF ASSESSMENT METHODS OF THE QUALITY OF HOUSEHOLD SERVICES

Authors

  • Erejepova Bibisara Abibullaevna teacher of the Department of Management and Economics, Karakalpak State University

Keywords:

quality of services, quality assessment methods, range of services, assessment process, accuracy, reliability, imperceptibility, quality criterion

Abstract

This article presents conclusions on the results of research conducted on the basis of methods of assessing the quality of household services

References

Berry L., Parasurman A., Zeitaml VA. Povyshaya kachestvo obsluzhivaniya v Amerike: uroki usvoeny [Electronic resource]. URL: http://quality.eup.ru/MATERIALY6/plusqameri.html (Data access 10.02.2020).

Parasuraman A. SERVQUAL: a Multiple-Item Scale for Measuring Consumer Perceptions of Service-Quality / A. Parasuraman, V. Zeithaml, L. Berry // Journal of Retailing. - 1988. - Vol. 64. - P. 12-40.

Rudakova O. Yu. Methodological principles of management of services and enterprises // Problemy sovremennoy ekonomiki. 2011. No. 1.

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Published

2024-01-30

Issue

Vol. 1 No. 1 (2024): CONFERENCE ON THE ROLE AND IMPORTANCE OF SCIENCE IN THE MODERN WORLD

Section

Articles

How to Cite

ANALYSIS OF ASSESSMENT METHODS OF THE QUALITY OF HOUSEHOLD SERVICES. (2024). CONFERENCE ON THE ROLE AND IMPORTANCE OF SCIENCE IN THE MODERN WORLD, 1(1), 19-26. https://universalconference.us/universalconference/index.php/crismw/article/view/357