Digital Transformation of Banking Services in Uzbekistan: Efficiency Evaluation and Risk Management of Remote Channels
Keywords:
remote banking services, internet-banking, digital transformation, DEA method, credit risk,Abstract
This article examines issues related to improving the practice of providing remote banking services by commercial banks of the Republic of Uzbekistan. The study generalizes the theoretical and methodological foundations of remote banking services and advanced foreign experience, develops a comprehensive four-dimensional methodology (financial, operational, customer, and risk/security) for assessing their efficiency, and conducts an empirical assessment based on the Data Envelopment Analysis (DEA) method, correlation-regression analysis, and trend analysis using the example of JSC “Turonbank.”
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References
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