COMPARATIVE ANALYSIS OF PUBLIC BUS SERVICE QUALITY IN TASHKENT BASED ON USER PERCEPTION DATA
Keywords:
Public transport, user satisfaction, service quality, statistical analysis, TashkentAbstract
This study examines changes in user satisfaction with bus services in Tashkent, Uzbekistan, by analyzing survey data collected in 2021 and 2025. Key indicators of satisfaction—including speed, waiting time, walking distance, crowdedness, comfort, fare, and driver behavior—were evaluated. The results show measurable improvement in several service dimensions by 2025, suggesting positive impacts of transportation policy or infrastructure changes. This comparative analysis contributes to understanding public perception trends and offers insights for future public transport planning in Central Asian cities
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